CCLI API is down and some features in SongSelect are not working

Resolved

Major outage

Started about 3 years agoOctober 05, 2023Lasted 2 hours 24 minutesOctober 05, 20234:246:49 PMUTC

Affected

songselect.ccli.com

api.ccli.com

Updates

Resolved
October 05, 2023 at 6:49 PMUTC
Resolved
October 05, 2023 at 6:49 PMUTC
Systems have been working fine for nearly 2 hours so this incident is now marked resolved.
Monitoring
October 05, 2023 at 5:07 PMUTC
Monitoring
October 05, 2023 at 5:07 PMUTC
The fix is in place and we are currently monitoring.
Update
October 05, 2023 at 4:56 PMUTC
Update
October 05, 2023 at 4:56 PMUTC
We are still working on the fix which is taking a bit longer than we anticipated.
Identified
October 05, 2023 at 4:24 PMUTC
Identified
October 05, 2023 at 4:24 PMUTC
We have identified the problem and will have a fix in place very shortly.

CCLI - CCLI API is down and some features in SongSelect are not working – Incident details