All systems operational

api.ccli.com

99.99 % uptime
Mar 2023
Apr 2023
May 2023

production.songselectapi.com (legacy SongSelect API)

98.22 % uptime
Mar 2023
Apr 2023
May 2023
songselect.ccli.com
100 % uptime
Mar 2023
Apr 2023
May 2023
profile.ccli.com
100 % uptime
Mar 2023
Apr 2023
May 2023
reporting.ccli.com
100 % uptime
Mar 2023
Apr 2023
May 2023
rights.ccli.com
100 % uptime
Mar 2023
Apr 2023
May 2023

Notice history

May 2023

CCLI API and Legacy API Maintenance
  • Completed
    May 28, 2023 at 6:03 AM

    Maintenance has completed successfully.

  • In progress
    May 28, 2023 at 4:00 AM

    Maintenance is now in progress

  • Planned
    May 28, 2023 at 4:00 AM

    We are planning for a scheduled maintenance during that time.

API is intermittently returning errors
  • Resolved

    This incident has been resolved.

  • Investigating

    We are restarting some services and expect the API to be fully down for a few minutes.

Apr 2023

Legacy SS API is struggling with Sunday morning load
  • Resolved

    This incident appears to be resolved.

  • Monitoring

    The extra servers are helping and the API is usually responding, but performance is still poor as we are in the heaviest of Sunday morning load. Once again, this only impacts the legacy SS API, and the new API is performing well. Customers may download resources directly from SongSelect or upgrade partner software if it yet supports the new API.

  • Investigating

    This only affects the legacy SS API (the new API is working well). The fix we had put in place for the legacy SS API last week is working, but has apparently increased the need for system resources so we are increasing server instances and monitoring as they come online.

Mar 2023

The Legacy SongSelect API will have partial outages until a fix is deployed around Tuesday, Mar 28.
  • Resolved

    We are considering this incident resolved. However, we will continue to monitor closely; especially Sunday under heavy load.

  • Monitoring

    We have deployed a fix to the legacy SongSelect API. This appears to have resolved the partial outages that have occurred over the past week. We will be closely monitoring. This fix was extensive and we have worked diligently to minimize the chances of impacting partner software. For partners, if you believe this is causing a breaking change in your software, please email details to partner@ccli.com. Once again, this only affects our legacy SongSelect API which is being retired soon, and customers can always go directly to SongSelect to download CCLI resources until partner software fully supports our new API.

  • Monitoring

    Within the next few hours, we will be deploying a fix to the legacy SongSelect API and then will update this status. This will resolve the partial outages that have occurred over the past week. This fix was extensive and we have worked diligently to minimize the chances of negatively impacting partner software.

  • Monitoring

    This ONLY affects partners on our legacy SongSelect API. A known issue started last Monday with our infrastructure for our legacy SongSelect API which is failing. Services are automatically restarted when they go down, but this solution can fail entirely under heavy load. We continue to anticipate partial outages, but we are working on a complete fix which we hope to deploy Tuesday Mar 28. Users can always go direct to SongSelect to download their resources, and then import them to partner software. Or, if a partner software upgrade is available that uses the new CCLI API, then customers can upgrade to bypass the problem entirely.

Legacy SongSelect API searching is not working
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    This is a stubborn issue, and we are continuing to work on a fix for this incident. Again, this only impacts the legacy SongSelect API so if you are on our newer API you are not affected by this outage. We are hoping to have a temporary fix in place by end-of-day today so it will be up and working.

  • Investigating

    We are currently investigating this incident. This ONLY affects the legacy SongSelect API. For partners who have converted over to our new API, there are no issues.

Some of our solutions have intermittent outage due to our cloud service being in the midst of an outage incident
  • Resolved

    This incident appears to have been resolved by Microsoft and CCLI solutions are operational.

  • Monitoring

    Microsoft is working on the issue with their Azure cloud service. The problem appear to have stopped and CCLI systems appear to be working again. We will continue to monitor.

  • Identified

    Some of our systems are intermittently returning errors. Our cloud service, Microsoft Azure, is reporting that they have identified an issue and are working on a hotfix to resolve it.

Mar 2023 to May 2023

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