Resolved

Legacy SS API is struggling with Sunday morning load

• Resolved

  April 02, 2023 at 2:26 PM

  Resolved

  April 02, 2023 at 2:26 PM

  This incident appears to be resolved.

• Monitoring

  April 02, 2023 at 2:16 PM

  Monitoring

  April 02, 2023 at 2:16 PM

  The extra servers are helping and the API is usually responding, but performance is still poor as we are in the heaviest of Sunday morning load. Once again, this only impacts the legacy SS API, and the new API is performing well. Customers may download resources directly from SongSelect or upgrade partner software if it yet supports the new API.

• Investigating

  April 02, 2023 at 1:44 PM

  Investigating

  April 02, 2023 at 1:44 PM

  This only affects the legacy SS API (the new API is working well). The fix we had put in place for the legacy SS API last week is working, but has apparently increased the need for system resources so we are increasing server instances and monitoring as they come online.