CCLI API is down and some features in SongSelect are not working

Resolved

Major outage

Started about 1 year agoLasted about 2 hours

Affected

songselect.ccli.com

api.ccli.com

Updates

Resolved
October 05, 2023 at 6:49 PM
Resolved
October 05, 2023 at 6:49 PM
Systems have been working fine for nearly 2 hours so this incident is now marked resolved.
Monitoring
October 05, 2023 at 5:07 PM
Monitoring
October 05, 2023 at 5:07 PM
The fix is in place and we are currently monitoring.
Identified
October 05, 2023 at 4:56 PM
Update
October 05, 2023 at 4:56 PM
We are still working on the fix which is taking a bit longer than we anticipated.
Identified
October 05, 2023 at 4:24 PM
Identified
October 05, 2023 at 4:24 PM
We have identified the problem and will have a fix in place very shortly.

CCLI - CCLI API is down and some features in SongSelect are not working – Incident details