SongSelect API is returning errors to partner software

Resolved

Partial outage

Started about 5 years agoApril 25, 2021Lasted about 2 hours1:393:46 PMUTC

Updates

Resolved
April 25, 2021 at 3:46 PMUTC
Resolved
April 25, 2021 at 3:46 PMUTC
The SongSelect API is operating normally.
Investigating
April 25, 2021 at 2:31 PMUTC
Investigating
April 25, 2021 at 2:31 PMUTC
We are still seeing problems and are investigating further. SongSelect is running fine, so customers can download what they need directly from SongSelect until the API issue is resolved.
Resolved
April 25, 2021 at 2:12 PMUTC
Resolved
April 25, 2021 at 2:12 PMUTC
The issue appears to be resolved, but we will continue to monitor on further into the morning.
Monitoring
April 25, 2021 at 1:52 PMUTC
Monitoring
April 25, 2021 at 1:52 PMUTC
We implemented a fix about 10 minutes ago and and are currently monitoring the result. The API is returning to normal response times.
Investigating
April 25, 2021 at 1:39 PMUTC
Investigating
April 25, 2021 at 1:39 PMUTC
We are currently investigating this incident.

CCLI - SongSelect API is returning errors to partner software – Incident details