Legacy SS API is struggling with Sunday morning load

Resolved

Partial outage

Started over 1 year agoLasted 42 minutes

Affected

Updates

Resolved
April 02, 2023 at 2:26 PM
Resolved
April 02, 2023 at 2:26 PM
This incident appears to be resolved.
Monitoring
April 02, 2023 at 2:16 PM
Monitoring
April 02, 2023 at 2:16 PM
The extra servers are helping and the API is usually responding, but performance is still poor as we are in the heaviest of Sunday morning load. Once again, this only impacts the legacy SS API, and the new API is performing well. Customers may download resources directly from SongSelect or upgrade partner software if it yet supports the new API.
Investigating
April 02, 2023 at 1:44 PM
Investigating
April 02, 2023 at 1:44 PM
This only affects the legacy SS API (the new API is working well). The fix we had put in place for the legacy SS API last week is working, but has apparently increased the need for system resources so we are increasing server instances and monitoring as they come online.

CCLI - Legacy SS API is struggling with Sunday morning load – Incident details